Terms and Conditions of Services
Updated March 16th 2025
All deliveries are subject to TWOB pick-up time and route availability. All orders will be scheduled with a minimum of 4 days (or more) of lead time, subject to approval by TWOB. CLIENT is responsible for selecting the correct delivery address per manifest when placing orders.
Shipments must be fully ready to go at pickup time as notified by the TWOB team the day prior of the shipment.
Delivery Offloading Time & Additional Fees: Each delivery includes up to 20 minutes of offloading time at the retail location, allowing the store to review the manifest contents. If the offloading process exceeds 20 minutes, we reserve the right to charge an additional flat fee of $50. If extended offloading times become a recurring issue with a particular location, we may implement additional measures or fees to account for delays.
Strict Delivery Schedule Policy: To ensure efficient route planning and to keep delivery costs down, we request reasonable flexibility in delivery scheduling from retails stores. Hence, TWOB has and will reach out via email to stores with stringent delivery schedules, requesting flexibility in our scheduling. If the store denies this request or does not respond within two (2) business days, we reserve the right to apply an additional $25 fee per delivery to account for the added logistical constraints. This policy ensures fairness in our scheduling process while allowing us to provide reliable service to all clients.
Same Day service is guaranteed (subject to circumstances beyond TWOB Control) to be delivered on the day the shipment is picked up. The pickup day is subject to availability at the time of the Client request.
Same Day service must be canceled by noon (12:00pm EST) at least one (1) business day prior to the scheduled transport or a fee of 50% of the base price will be charged per drop off location.
In the event any same-day delivery is rejected by the drop off location, a fee will be charged for each location that has rejected the same-day delivery. This is separate from the base delivery fee.